Terms of service
Our general terms and conditions apply within the Federal Republic of Germany. Special conditions apply to deliveries abroad; these can be requested by e-mail.
2. Shipping costs
If you order directly from us, we will cover the shipping costs in Germany for you. Shipping is reliable, CO2 neutral and fast by DHL. All customs costs are borne by the recipient (only outside the EU and countries of the Schengen Agreement).
3. Orders and sales contract
You can order automatically via the page (1) or via PayPal (2).
1) If you order via the site, please let us know your name, address and telephone number. A purchase contract is concluded after payment of the invoice sent by email, in which we confirm your order with the delivery of the requested goods.
2) PayPal will guide you through the ordering and payment process if you choose this option to order.
All prices are always given in euros and include the statutory sales tax. You can pay as follows
• Prepayment: You transfer the amount shown in the order confirmation and invoice, including shipping and processing costs, we check the receipt on our account and ship immediately if available.
• Paypal: You pay conveniently by credit or EC / Maestro card with your PayPal account and we will send immediately available.
5. Right of withdrawal / right of withdrawal
Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed:
A. Cancellation policy
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In order to exercise your right of withdrawal, you must inform us (WESEN / FORMAT, Mareike Ulman, Tellstr. 7, 12045 Berlin, firstname.lastname@example.org, +49 (0) 30 5459 2277) by means of a clear declaration (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
In order to meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of withdrawal
If you withdraw from this contract, we will have given you all the payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the cost of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
The right of withdrawal does not apply to consumers who do not belong to any member state of the European Union at the time the contract is concluded and whose sole residence and delivery address are outside the European Union at the time the contract is concluded.
1) Please avoid damaging and contaminating the goods. If possible, please send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please provide suitable packaging for adequate protection against damage in transit.
2) Please do not send the goods back to us freight collect if possible.
3) Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. withdrawal form
If you want to cancel the contract, please fill out this form and send it back.
NATURE / FORMAT
Tellstrasse 7, 12045 Berlin
I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
Ordered on (*) ____________ / received on (*) __________________
Name of the consumer (s)
Address of the consumer (s)
Signature of the consumer (s) (only when notified on paper)
(*) Delete where inapplicable
If you make use of your right of revocation according to section 5, you have to bear the costs of returning the goods if the goods delivered correspond to those ordered. The goods must be unworn and in perfect condition. The original receipt should be included with the return.
7. Warranty / Guarantee Conditions
The statutory warranty provisions of the Federal Republic of Germany apply. Excluded from the guarantee are damage that can be traced back to natural wear and tear, improper use and insufficient or incorrect care.
8. Retention of title
The goods remain property of Mareike Ulman and FORMAT until the final payment.
9. Storage of the contract text
The text of the contract is not saved by us and can no longer be called up after the ordering process has been completed. However, you can print out the order data immediately after sending it.
10. Our quest
For a complete list of results, we search through product names and description texts. In this we include the categorization and the product names or the product properties. We weight the relevance of the results and thus their sequence according to the search term, whereby a result in which the search term occurs in the offer name is preferred to the mention in the offer description.
Search queries made up of multiple words can lead to results in which the terms in the offer do not appear connected. Among other things, this can affect search queries for certain branded articles in connection with generic terms. A search for “pants brand name” can therefore not only find pants from the relevant manufacturer, but also offers that use the brand name in the offer text. This can be the case, for example, if the brand name has a descriptive peculiarity or is an abbreviation.
If you have any questions about the listing of our search results, come across errors or discover a violation of trademark rights, we look forward to receiving a message to email@example.com.)